Workplace Solutions has conducted independent, original research into the
causes and consequences of conflict and violence on the job. The research
has focused on understanding the factors that create risk for the
workplace. The results have been disseminated in the form of books,
chapters in edited volumes, and articles in prestigious professional and
||The Violence-Prone Workplace: A New
Approach to Dealing with Hostile, Threatening, and Uncivil Behavior
(Cornell University Press) has become a standard guide to the subject and
a widely used reference. Workplace Solutions Co-Director Richard V.
Denenberg is an author of the book, which demonstrates that, contrary to
popular opinion, violent incidents generally are not random and senseless
but result from conflict that has been allowed to fester. Combining the
insights of crisis management and conflict resolution, the book presents a
comprehensive look at violence on the job and strategies for preventing
Fourteen vivid examples of real-life
incidents, involving violence or a perceived threat of violence. are
featured. They include instances in which domestic violence spilled over
into the workplace, difficulties caused by racial and ethnic tension, and
explosive behavior occasioned by a re-organization or a change in
corporate culture. Each example is followed by an analysis of the response
to the actual or potential danger, indicating the “decision points”
where mistakes were made because of poor information, bad judgment,
absence of a clear policy, lack of consensus, or even irrational fear.
An extensive appendix provides government
guidelines and sample policies intended to serve as templates for
violence-prevention plans. Both the examples and sample policies allow
organizations to benefit from the experience of others and avoid common
"Each case study is rich in
detail.... It's one thing to point out shortcomings, but another to
offer solutions. [The authors] do both."
"Given the number of incidents of
violence or threatened violence in workplaces and schools…, this
volume is timely. [The authors'] advice on making comprehensive cultural
changes and specific plans to make a violence-prone workplace a
violence-resistant one should be helpful to many readers."
"[The authors] make the sensible
point that a focus by employers on the individual is not enough. What
companies need to do is to look at the individual within the context of
the system in which his or her behavior is occurring."
— Robert Taylor,
Employment Editor, The Financial Times
"A thoughtful view of the dark side
of the workplace."
— Future Survey
"This is a very good book and is
recommended as a fine addition to the library of the student of
workplace violence. It is well done and presents a great deal of useful
L'Esperance, International Scope Review
The book “discusses how to turn a
crisis-prone organization into one that is crisis-prepared…. Discusses
techniques and model programs for preventing workplace violence based on
principles gleaned from case studies...."
— Journal of
The book "is commendable for
tackling a pressing issue facing both employers and employees. It offers
practical strategies stemming from actual case studies and…creative
solutions to a problem that has been handled in a largely simplistic way
in the past."
"Anyone connected with the workplace
needs to know the valuable lessons about the origin and impact of
workplace violence that [the authors] have carefully distilled from the
tragedies and case studies analyzed in this book, and then be cognizant
of the useful methods they suggest for dealing with the increasing
frequency of such occurrences in our society."
— Jay S. Siegel,
Harvard University; Former Chairman, Labor and Employment Section,
American Bar Association
The book “is a revealing collection of
true stories of troubled workers. The stakes are very high in these case
studies. [The authors] give us an invaluable resource for learning how
to recognize these situations and deal with them constructively."
— Robert J.
Rabin, Syracuse University Law School
A New Approach to Dealing
with Hostile, Threatening, and Uncivil Behavior
Cornell University Press
512 East State Street
Ithaca, NY 14850
To order a copy on-line click
Richard Denenberg has also collaborated with Co-Director Tia Schneider
Denenberg on many studies of violence and related issues. Below is an
illustrative selection of the research works that have been published:
Violence and the Media: The Myth of the Disgruntled Employee,
in Work: A Journal of Prevention, Assessment and Rehabilitation
Violence: The American Experience in C. Cooper and
R Burke, eds., Risky Business: Psychological and Behavioral Costs
of High Risk Behavior in Organizations (Gower, 2010).
is Workplace Violence? in M.A. Lies, ed.,
Preventing Workplace Violence in the Public Sector (American Bar
Association Section of State and Local Government, 2008).
Empowerment: A New Approach to Conflict-Resolution Training,
Perspectives on Work (Winter, 2007).
Barefoot Mediators, Perspectives on Work (Spring,
Violence Comes to the Workplace, Perspectives
on Work (Winter, 2005).
World of Work after September 11, in Perspectives
on Work (June, 2002).
and Other Drugs: Issues in Arbitration, Bureau of
National Affairs (1991).
Guide to Drugs in the Workplace, American Bar
Association Section of Labor and Employment Law and ABA Standing
Committee on Substance Abuse (1996, co-editors).
Testing from the Arbitrator's Perspective, Nova Law
Review (Winter, 1987).
and Drugs: Issues in the Workplace, Bureau of
National Affairs (1983).