Workplace Solutions has conducted independent, original research into the causes and consequences of conflict and violence on the job. The research has focused on understanding the factors that create risk for the workplace. The results have been disseminated in the form of books, chapters in edited volumes, and articles in prestigious professional and academic journals.
The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening, and Uncivil Behavior (Cornell University Press) has become a standard guide to the subject and a widely used reference. Workplace Solutions Co-Director Richard V. Denenberg is an author of the book, which demonstrates that, contrary to popular opinion, violent incidents generally are not random and senseless but result from conflict that has been allowed to fester. Combining the insights of crisis management and conflict resolution, the book presents a comprehensive look at violence on the job and strategies for preventing it.

Fourteen vivid examples of real-life incidents, involving violence or a perceived threat of violence. are featured. They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior occasioned by a re-organization or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating the “decision points” where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear.

An extensive appendix provides government guidelines and sample policies intended to serve as templates for violence-prevention plans. Both the examples and sample policies allow organizations to benefit from the experience of others and avoid common mistakes.


"Each case study is rich in detail.... It's one thing to point out shortcomings, but another to offer solutions. [The authors] do both."

"Given the number of incidents of violence or threatened violence in workplaces and schools…, this volume is timely. [The authors'] advice on making comprehensive cultural changes and specific plans to make a violence-prone workplace a violence-resistant one should be helpful to many readers."
— Mary Carroll, Booklist.

"[The authors] make the sensible point that a focus by employers on the individual is not enough. What companies need to do is to look at the individual within the context of the system in which his or her behavior is occurring."
— Robert Taylor, Employment Editor, The Financial Times

"A thoughtful view of the dark side of the workplace."
— Future Survey

"This is a very good book and is recommended as a fine addition to the library of the student of workplace violence. It is well done and presents a great deal of useful information."
— Keith L'Esperance, International Scope Review

The book “discusses how to turn a crisis-prone organization into one that is crisis-prepared…. Discusses techniques and model programs for preventing workplace violence based on principles gleaned from case studies...."
— Journal of Economic Literature

The book "is commendable for tackling a pressing issue facing both employers and employees. It offers practical strategies stemming from actual case studies and…creative solutions to a problem that has been handled in a largely simplistic way in the past."
— Dispute Resolution Journal

"Anyone connected with the workplace needs to know the valuable lessons about the origin and impact of workplace violence that [the authors] have carefully distilled from the tragedies and case studies analyzed in this book, and then be cognizant of the useful methods they suggest for dealing with the increasing frequency of such occurrences in our society."
— Jay S. Siegel, Harvard University; Former Chairman, Labor and Employment Section, American Bar Association

The book “is a revealing collection of true stories of troubled workers. The stakes are very high in these case studies. [The authors] give us an invaluable resource for learning how to recognize these situations and deal with them constructively."
— Robert J. Rabin, Syracuse University Law School

Available from Cornell...
The Violence-Prone Workplace: A New Approach to Dealing with Hostile, Threatening, and Uncivil Behavior

Cornell University Press
512 East State Street
Ithaca, NY 14850

To order a copy on-line click here

Other Publications
Richard Denenberg has also collaborated with Co-Director Tia Schneider Denenberg on many studies of violence and related issues. Below is an illustrative selection of the research works that have been published:

Workplace Violence and the Media: The Myth of the Disgruntled Employee, in Work: A Journal of Prevention, Assessment and Rehabilitation (May, 2012).
Workplace Violence: The American Experience in C. Cooper and R Burke, eds., Risky Business: Psychological and Behavioral Costs of High Risk Behavior in Organizations (Gower, 2010).
What is Workplace Violence? in M.A. Lies, ed., Preventing Workplace Violence in the Public Sector (American Bar Association Section of State and Local Government, 2008).
Bystander Empowerment: A New Approach to Conflict-Resolution Training, Perspectives on Work (Winter, 2007).

Needed: Barefoot Mediators, Perspectives on Work (Spring, 2005).

Domestic Violence Comes to the WorkplacePerspectives on Work (Winter, 2005).

The World of Work after September 11, in Perspectives on Work (June, 2002).

Alcohol and Other Drugs: Issues in Arbitration, Bureau of National Affairs (1991).

Attorney’s Guide to Drugs in the Workplace, American Bar Association Section of Labor and Employment Law and ABA Standing Committee on Substance Abuse (1996, co-editors).

Drug Testing from the Arbitrator's Perspective, Nova Law Review (Winter, 1987).
Alcohol and Drugs: Issues in the Workplace, Bureau of National Affairs (1983).



Copyright © 2017 Workplace Solutions, Inc. All Right Reserved. Workplace Solutions is a non-profit, 501(c)(3) organization,
founded with a grant from the William and Flora Hewlett Foundation.